SHIPPING AND DELIVERY

What is OLI DE FILATERS delivery policy?

All orders received before 4 pm GMT + 1 will be sent to the courier service within 12 hours. All shipments have a tracking number. If you require a tracking number, you can request it at: info@olidefilaters.comSi you order from Europe, your package will be delivered within 2 to 4 working days.

Can I track my order?

Once your order has been shipped, you will receive a tracking number. If your order does not arrive within the promised delivery time, please contact us via the above email address.

Where are orders shipped from?
Each bottle of Oli de Filaters is shipped from Alcocer de Planes - Alicante (Spain). Each order will be sent through the transport companies of: CORREOS, MRW or THE CAUDETE. If you need information about the status of your shipment you can call: +34 660607896 (Ivan)

How can I cancel my order?

If for any reason you wish to cancel your order, you can do so within 24 hours. If you wish to cancel an order outside the cancellation period, please contact us as soon as possible and we will help you: info@olidefilaters.com

What is your refund policy? (Withdrawal of orders)

The User has the right to withdraw from the purchase made through the Online Channel, and therefore, if not satisfied, and provided that the nature of the purchased good allows it, you may return the Product within a maximum period of fourteen (14) calendar days, counting from the date of delivery of the order at the address you have indicated. If your order arrives damaged or has any other problem, please send an email to info@olidefilaters.com as soon as possible.